Terms of Service

1. Who these terms are between

They are between AATITHIYA (“we”, “us”) and the hotel business that registers an account (“you”). By registering a hotel you accept these terms on behalf of that business.

2. What the service is

AATITHIYA is hotel operations software: rooms, guests, bookings, check-in and checkout, in-house food orders, bills, payments, invoices and reports. It is a record-keeping tool. It does not take payments from your guests on your behalf, and it does not replace your own accounting or legal obligations.

3. Your account

• You are responsible for everything done with the accounts you create, including your employees’ accounts.
• Keep passwords private. We will never ask you for one.
• Deactivate an employee’s account when they leave; it takes effect immediately.
• You must give accurate hotel and contact details, and keep them up to date.

4. Trial, fees and renewal

• New hotels get a 14-day free trial. No payment details are needed to start it.
• After the trial the plan is billed monthly in advance, per hotel, at the price shown on the pricing page.
• In this release renewals are paid outside the app (cash, UPI or bank transfer) and recorded on your Subscription screen. Online payment is planned.
• Prices may change with at least 30 days’ notice; a change never applies to a period you have already paid for.

5. If a subscription lapses

Nothing is deleted. After the expiry date you get a 7-day grace period with full access. After that the account becomes read-only: you can still open guests, bills, invoices and reports, but new operational changes pause until you renew. Renewing restores full access immediately.

6. Cancellation

You can cancel at any time from the Subscription screen. You keep access until the end of the period you have paid for. We do not refund part-months unless the law requires it.

7. Your data

Your hotel data belongs to you. We store and process it to run the service for you. You can export reports as CSV and invoices as PDF at any time. See the Privacy Policy for how we handle personal data.

8. Acceptable use

• Do not use AATITHIYA for anything unlawful, or to store data you have no right to hold.
• Do not try to reach another hotel’s data, probe the service for weaknesses without asking us first, or resell access.
• Do not upload malware or content that infringes someone else’s rights.

9. Availability and support

We aim to keep the service available at all times but do not promise uninterrupted access. Planned maintenance is announced in advance where practical. Support is by email at support@hotelio.app on working days.

10. Support access to your account

Our staff can enter your account only with time-limited support access, and every action taken that way is written to your audit log next to your own staff’s actions.

11. Liability

To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for lost profit or indirect loss. Nothing here limits liability that cannot be limited by law.

12. Ending the agreement

You may stop using the service at any time. We may suspend or end an account that breaches these terms, or that has not paid, after telling you and giving a reasonable chance to fix it. On termination we keep your data for a reasonable window so you can export it, then delete it on request.

13. Changes to these terms

We will tell you before material changes take effect. Continuing to use the service after that means you accept the new version.

14. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction. (To be confirmed by legal review.)

15. Contact

Questions about these terms: support@hotelio.app.