Everything a hotel runs, connected

A register, a spreadsheet and a billing tool

Bookings, the room board and the bill live in different places, so the desk retypes the same guest three times.

Charges that never reach the bill

Room service, the restaurant and the extra bed are written on paper and added at checkout — or forgotten.

Requests lost between departments

A guest asks reception for towels, reception tells housekeeping, and nobody knows whether it was done.

Rooms not ready on time

The desk cannot see which rooms have been cleaned, so arrivals wait in the lobby.

Walk-in and reservation check-in, room change, extend and early checkout; checkout closes the bill, issues the invoice and sends the room to cleaning.

A running bill for every stay — room, food, services, extra bed, early check-in, late checkout, discounts — with reversals, never deletions.

Rooms go to cleaning at checkout and staff mark them ready, under maintenance or blocked on one board.

Every guest request routed to the right department and tracked from new to accepted, assigned, in progress and completed.

Record bookings from OTAs by hand — channel, OTA booking ID, commission and settlement — with an OTA report.

Without internet the front desk keeps working — room board, walk-in check-in, stays, bills and payments, checkout, food orders and expenses — and syncs when the connection returns.