Help
Answers to the usual questions.
Short answers here; the step-by-step guides live inside the app under Help, right next to the screens they describe.
Getting started
The first six things a new hotel does.
How do I add a room?
Open Rooms → Add room. Give it a number, a room type and the nightly rate. Room types carry the default rate, so adding the rest of the floor takes seconds.
How do I add an employee?
Open Employees → Add employee. Enter their name, email and mobile, choose the Employee role and set a temporary password. They can sign in with either the email or the mobile number.
How do I add a menu item?
Open Menu, create a category such as Breakfast or Main course, then add items with their price. Tax comes from your tax settings, so you never type it per dish.
How do I check a guest in?
Open Check-in. Pick the room, find the guest by name or mobile (or add a new one), set the dates and record any advance. The running bill opens by itself.
How do I add a food order?
Open Food Orders → New order, choose the room, add the dishes and place the order. Every item goes onto that guest's bill immediately.
How do I check a guest out?
Open the stay and choose Checkout. You see the final bill, collect what is due, and AATITHIYA closes the bill, issues the invoice and sends the room to cleaning.
Everyday problems
What to do when the day does not go to plan.
The guest wants a different room
Open the stay → Change room. Pick the new room and the date the change applies from. Nights from that date are re-rated, the old room goes to cleaning and the previous assignment stays in the history.
I need to cancel a booking
Open the booking → Cancel, and give a reason. The booking is marked cancelled, never deleted, and the room is released for those dates.
I need to cancel a food order
Open the order → Cancel, or cancel a single item. The matching charge is reversed on the bill with a counter-line, so the guest sees what happened and your reports stay honest.
A dish has run out
On the Menu screen, flip the item to Out of stock. Orders already placed are untouched; new orders cannot add it until you flip it back.
A payment was entered wrongly
Open Payments → the payment → Reverse, give a reason, then record the correct one. Both are kept, so your cash position always adds up.
I need to refund a guest
Open the bill and choose Refund. Enter the amount, method and reason. The refund appears on the bill and in your payment reports.
Someone left without paying everything
The bill keeps the outstanding balance and it shows in the Outstanding report. Checkout with money still due is only allowed if your hotel policy permits it.
Pricing & subscription
What does AATITHIYA cost?
Plans start at ₹1,199 a month per property, before 18% GST, with a 14-day free trial. Paying for 3, 6 or 12 months at once is discounted on your first purchase. There is no per-user charge and no setup fee — see Pricing for every plan.
How do I pay?
Choose a plan and period on the Subscription screen, pay the total shown (GST included) by UPI or bank transfer quoting your request number, and the plan starts as soon as AATITHIYA confirms the payment. Your invoice appears on the same screen. Online card payment is on the roadmap.
What happens when my subscription expires?
Nothing is deleted. You get a 7-day grace period, and after that AATITHIYA becomes read-only: you can still look up guests, bills and invoices, but new check-ins, orders and payments pause until you renew. Renewing restores everything at once.
Can I cancel?
Yes, from the Subscription screen. You keep full access until the end of the period you have already paid for, and your data stays.
Can I get my data out?
Yes. Reports export to CSV and every invoice downloads as a PDF.
Security & your data
Can another hotel see my data?
No. Every record belongs to exactly one hotel and every request is scoped to the hotel of the signed-in user. There is no shared list of guests, rooms or bills.
What can my receptionist see?
Only what their role allows. The default Employee role covers the front desk — rooms, guests, check-in, food orders, payments and invoices — and leaves out tax settings, pricing, employees, the subscription and the audit log.
How are passwords stored?
Hashed with bcrypt, never in plain text. Sessions expire, sign-in attempts are rate-limited and you can reset any employee's password from the Employees screen.
Can something be deleted by mistake?
Guests, bookings, stays, orders, payments, refunds and invoices are never hard-deleted. They are cancelled, reversed or voided, and the original stays on the record with a reason.
Who did what?
Every sensitive action is written to the audit log with the person's name, the time and what changed — the answer to “who moved the guest to 203?”.
Does AATITHIYA support look at my data?
Only with time-limited support access, and every action taken that way is written to your audit log alongside everything else.
Still stuck?
Write to support@hotelio.app or use the contact form.