Delete your AATITHIYA account

This page is for anyone who signs in to AATITHIYA — the AATITHIYA app on Android, or the website at aatithiya.com: a business’s owner, its admins and its staff. The app and the website are the same AATITHIYA account, so deleting it in one deletes it in both.

Guests of a hotel or restaurant do not have an AATITHIYA account. What a business recorded about its guests is that business’s record; see guests below.

1. Sign in to the AATITHIYA app or to aatithiya.com.
2. Open your name at the top of the screen and choose Profile and devices.
3. Scroll to Delete my account and press Delete my account.
4. Enter your password, type DELETE and press Delete my account.

Your account is deleted at once and you are signed out on every device. It cannot be undone. A wrong password deletes nothing, and the button is refused for a short while after several wrong passwords.

Write to support@aatithiya.com (write an email) from the email address of your account, and say which business you work for.

We check that the request comes from you, then help you sign in again — for example with a temporary password — so that you can delete the account from your Profile as above. The business’s admin can also deactivate your account straight away; a deactivated account cannot sign in.

• Your name, email address and mobile number are removed from your account. Where the business’s screens showed your name, they show “Deleted user”.
• Your password: nothing can sign in to the account any more.
• Every sign-in on every device, and the notifications sent to those devices.
• The devices you trusted for sign-in, and any one-time codes not yet used.
• Your notification settings, and your access to the business’s restaurants.
• The working copy of the business’s data on the device you delete from.

Once your account is deleted, its email address and mobile number belong to nobody in AATITHIYA: you can use them for a new account.

• The business’s records that the law requires it to keep: invoices, bills, payments, accounting entries, salary records and its audit trail. They are the business’s records, not your account, so they stay. They keep the account’s number, and where a screen shows who did something, it shows “Deleted user” instead of your name.
• Words written at the time are not rewritten. The audit trail cannot be edited or deleted — that is what makes it trustworthy — so its entries from before you deleted your account keep what they recorded then (for example the email address your account was created with, or your name in a description). The same goes for text the business’s records took down at the time, such as “approved by” and your name on a cancelled order, and for an invoice or bill already issued or printed.
• Notes, orders and messages you entered for the business stay part of its records.
• Backups: backups are taken every night and kept for 14 days, with one a week kept for 8 weeks. Your account’s old details leave the backups as they are replaced, at the latest after 8 weeks.

The person who registered the business, and its last active admin, cannot delete their own account: the business would be left with nobody to run it. Another admin, who is not the last one, can delete their account like any staff member.

To close the whole business account — every staff account and the business’s data — an admin opens Profile and devices and presses Request to close this business account, or writes to support@aatithiya.com (write an email). AATITHIYA contacts you, agrees with you how the data is exported first, and closes the business account within 30 days of the request. The records the law requires the business to keep are dealt with as agreed in that conversation.

Guests have no AATITHIYA account to delete. To see, correct or remove what a hotel or restaurant recorded about you, contact that business, which holds the record; if it needs our help, we help it. The privacy policy explains what is recorded.

Questions about deleting an account: support@aatithiya.com (write an email).