Questions, answered

A hospitality management platform: rooms and the front desk, a restaurant POS, a guest QR page, banquets and events, facilities, accounts and AI insights on one connected system.

Hotels, restaurants, resorts, guest houses, homestays and event properties. The Solutions pages show what each one uses.

Choose a plan on the Pricing page and sign up. Start a 14-day free trial of the plan you choose. No card required. Then add your rooms, your menu and your staff.

No. AATITHIYA runs in the browser on a desktop, tablet or phone. Install AATITHIYA on phones, tablets and desktops from the browser, with push notifications for new orders and requests. Apps from the Play Store and the App Store are coming soon.

In the Help Center, with a guide for every screen; inside the app, Help sits next to the screens it describes.

Yes. Book a Demo and a person from the team walks you through AATITHIYA around how your property runs.

Walk-in and advance bookings with dates, room, source and advance; change the dates or the room, cancel, mark no-show or check in from the booking. Walk-in and reservation check-in, room change, extend and early checkout; checkout closes the bill, issues the invoice and sends the room to cleaning.

Not yet: a calendar of every room across the coming dates is coming soon. Today the free rooms for your dates are shown as you book, and the arrivals are listed at check-in.

Reads the QR code on an Aadhaar card on the device and fills in the guest's details for staff to check against the card. There is no online check with UIDAI.

A printable guest register for police enquiries: one row per person, ID numbers masked unless a permitted user gives a reason. It does not file Form C with the FRRO.

Late checkout fees by time slab — a share of the room rate or a fixed amount — suggested at checkout, changed or waived only with a reason.

Not yet: multi-property is coming soon. Today each property runs as its own account; one property can run several restaurants.

Yes. The Restaurant plan is for a standalone restaurant: the POS, table QR, the kitchen, inventory, the restaurant's own books and AI insights, with no hotel modules.

KOTs split by kitchen station when an order is sent, printed in the browser or on a network thermal printer. A kitchen screen that shows each station its tickets and moves them along as dishes are made.

A phone app for waiters on paired devices, with a PIN each: take orders, send them to the kitchen and see the floor.

Stock items, vendors and purchases; recipes that use up stock as dishes are sold; wastage, transfers, low-stock and expiry alerts.

More than one restaurant or outlet in a property, each with its own menu, tables and settings. The number of outlets depends on the plan.

No. Delivery is an order type on the POS, with the customer's address; orders from food delivery apps are not brought in.

A QR code in every room that opens the hotel's guest page, welcoming the guest by name during their stay. A QR code on each table: the menu, ordering, calling the waiter, asking for water or the bill.

No. The QR code opens a page in the phone's browser.

Guests order food from the room QR; the order reaches the kitchen or reception and lands on the guest's bill.

Towels, water, pillows, cleaning, a cab — free or charged to the bill — requested from the room QR. Every guest request routed to the right department and tracked from new to accepted, assigned, in progress and completed.

Not yet: guests ask for the bill, or charge it to their room. Online payments are coming soon.

Design the guest page: five templates, your logo and photos, sections on or off and in your order, drafts and publishing.

Revenue by rooms, food, events and facilities, exportable to CSV. The money actually received, by payment method. An operating profit and loss, and the full statement from the books beside it.

Chart of accounts, journals, general ledger, day book, trial balance, balance sheet, cash flow and period close. A property turns the books on with the go-live wizard; the operating reports work either way.

No. Output tax by category and rate, input tax from purchases, checked against the GST ledger. It is a summary for your accountant, not GSTR-1 or GSTR-3B returns.

No. Monthly salaries with bonus, deductions and advances, and their payments. There is no PF, ESI, TDS or payslip.

Restaurant and Complete Hospitality. The Pricing page compares every plan.

Plans start at ₹1,199 a month per property. The Pricing page has every plan.

Room: ₹1,499 a month. Restaurant: ₹1,199 a month. Room + Restaurant: ₹2,499 a month. Complete Hospitality: ₹3,999 a month.

No GST is added to the plan prices shown.

Yes, on your first paid term — 3, 6 and 12 months: 10%, 20% and 40% off. Renewals are at the regular monthly price.

Start a 14-day free trial of the plan you choose. No card required.

Banquet & Events and Facilities come with Complete Hospitality.

On the Subscription screen, choose the plan and the period, and pay the total by UPI or bank transfer quoting your request number. The plan starts once AATITHIYA confirms the payment, and your invoice appears on the same screen. Paying online by card is coming soon.

Yes. During the trial, choosing a plan is your first purchase. After a paid term has started, an upgrade pays the difference for the days left and the expiry date stays; a downgrade is scheduled for the end of the paid term.

Nothing is deleted. You get a 7-day grace period; after that the account becomes read-only until you renew, and renewing restores everything at once.

Yes, from the Subscription screen. You keep full access until the end of the period you have paid for, and your data stays.

Yes. Reports export to CSV and every invoice downloads as a PDF.

No. Every record belongs to one property, and every request is limited to the property of the person signed in.

Guests' ID numbers encrypted at rest and shown masked; the full number only to permitted staff, and every reveal recorded. Photos of each guest's ID (Aadhaar, passport, visa, driving licence, voter ID) stored encrypted and shown only to staff who are allowed.

Only what their role allows. Custom roles with exactly the permissions each job needs; nobody can grant more than they hold. Staff sign-ins with a role each; deactivating someone ends their sessions at once.

Yes. An append-only record of who changed what, field by field.

Only in a time-limited support session with a reason, which is view-only by default, can never touch money, shows your team a banner while it lasts, and is written to your audit log. Support never sees full ID numbers or ID documents.

Hashed with bcrypt, never stored as text. Sign-in attempts are rate-limited, and sessions expire.

Without internet the front desk keeps working — room board, walk-in check-in, stays, bills and payments, checkout, food orders and expenses — and syncs when the connection returns.

Without internet the POS keeps taking orders, sending KOTs, showing the kitchen display and taking payments, and syncs when the connection returns.

Bookings, OTA bookings, additional guests, reports and settings at the front desk; cancellations, table moves, merges, splits, discounts and refunds in the restaurant. The screen says so when it needs one.

An offline checkout prints a provisional bill, and the invoice number is issued when the device syncs. Restaurant bills made offline print as provisional too.

To have been signed in while online, so it holds a copy of your property's working data. Everything done offline waits on the device and syncs by itself.

Not yet. Today you record bookings from OTAs by hand — channel, OTA booking ID, commission and settlement — with an OTA report. OTA integrations, which bring bookings in on their own, are coming soon.

Not yet: a channel manager that keeps rates and availability in step across every channel is coming soon.

Not yet: an online booking engine for your website is coming soon.

Not yet: online payments through a payment gateway are coming soon. Today staff record cash, UPI, card and bank-transfer payments, part payments and refunds against the bill.

KOTs split by kitchen station when an order is sent, printed in the browser or on a network thermal printer.

Revenue, rooms, food, payments, guests, OTA channels and late checkouts, each exportable to CSV. Every invoice downloads as a PDF.